SHIPPING & RETURNS POLICY
Last Updated: August 16, 2025
Shipping Information
Processing Time:
- Standard orders: 3-7 business days
Shipping Options:
- Free Standard Shipping (3-7 business days): Orders over $75
Shipping Restrictions:
- We ship Monday through Friday
- No shipping on weekends or holidays
- PO Boxes accepted for standard shipping only
- International orders may be subject to customs duties
Order Tracking
You will receive a tracking number via email once your order ships. Track your package at orelle.com/track or through our shipping partner's website.
Returns & Exchanges
Important Notice: Due to the permanent nature of our Forever Bracelets, returns are subject to specific conditions.
30-Day Return Policy:
- Unopened/Unused Items: Full refund within 30 days of delivery
- Quality Defects: Full refund or replacement within 30 days
- Wrong Size (Unlocked Bracelets Only): Exchange within 30 days
Non-Returnable Items:
- Forever Bracelets that have been permanently locked
- Engraved or personalized items
- Items damaged due to misuse or normal wear
Return Process:
- Contact customer service at jewelryorelle@gmail.com within 30 days
- Receive return authorization and prepaid shipping label
- Package items in original packaging
- Ship using provided label within 5 business days
Refund Timeline:
- Refunds processed within 10-15 business days of receiving returned items
- Original payment method will be credited
- Shipping costs are non-refundable (unless item is defective)
Exchanges:
- Not Available
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us immediately at jewelryorelle@gmail.com
- Include photos of the damage
- We'll provide a prepaid return label
- Full refund or replacement will be processed
Questions?
Contact our Customer Care team: Email: jewelryorelle@gmail.com